What To Do If Connection Fails?

Brief

This section describes what to do if the wizard fails to connect to the mail server.

Details

If the wizard cannot connect to the mail server, during Step 4 of Configuring E-mail for Known E-mail Providers, the Connection Failed page appears.



This error can occur if the Internet connection is not working properly, or the e-mail settings are incorrect.

Step 1: Check and, if necessary, restore the Internet connection, and then click Next.

Notes:

• You can check the Internet connection by creating a new chart in Marketscope.
  
• You can interrupt configuring the e-mail settings by clicking Exit, and then Next. The wizard closes, and no settings are saved. You can restart the wizard at any time.

Step 2: The Set up the SMTP Connection page appears.

2.1 In the E-mail address and Username boxes, check your e-mail address and username respectively.

2.2 In the Password box, type the password again, and then click Next.

Step 3: Wait while the E-mail Settings Validation progress page is being displayed.

Step 4: Proceed in accordance with the instructions of the page that appears. It can be one of the following:

• The Test E-mail Message page indicates that the wizard has validated the e-mail settings. Continue with Step 5 of Configuring E-mail for Known E-mail Providers.
• The Authentication Failed page indicates that the wizard cannot pass authentication on the mail server. To troubleshoot, see What To Do If Authentication Fails?
• The Connection Failed page indicates that the wizard still cannot connect to the mail server. To resolve the problem, see the Internet Connection is Working Properly, but the Connection Still Fails article below.

Internet Connection is Working Properly, but the Connection Still Fails

The problem may be caused by the fact that the Internet service provider (ISP) can block all mail servers except its own one. In this case, you have to configure the e-mail using your ISP's settings.

Step 1: On the Connection Failed page, click Configure ISP, and then click Next.

Note: You can interrupt configuring the e-mail settings by clicking Exit, and then Next. The wizard closes, and no settings are saved. You can restart the wizard at any time.

Step 2: The Choose ISP page appears.

Select Detect the ISP, and then click Next.

Note: You can also select your ISP from the list above, and then click Next. In this case, continue with Step 5.

Step 3: Wait while the ISP Detection progress page is being displayed.

Step 4: The Choose ISP page appears.

Proceed with one of the following:

• If your ISP name is on the list, click it, and then click Next. Continue with the next step.
• If your ISP name is not on the list, select My ISP is not on the list, and then click Next. Continue with the instructions of the My Internet service provider is not on the list article provided below.

Step 5: Proceed in accordance with the instructions of the page that appears:

• Wait while the E-mail Settings Validation progress page is being displayed.
  Continue with Step 5 of Configuring E-mail for Known E-mail Providers.
• The ISP Settings page indicates that the Internet service provider requires authentication. In the Username and Password boxes type your ISP username and password respectively, and then click Next. Wait while the E-mail Settings Validation progress page is being displayed.
  Continue with Step 5 of Configuring E-mail for Known E-mail Providers.

My Internet Service Provider is not on the List

If the wizard cannot detect your ISP, during Step 4 of the Internet Connection is Working Properly, but the Connection Still Fails instruction, the ISP Detection Failed page appears.

To continue configuring the e-mail, you need to know the following settings:

• The address and port number of the Internet service provider SMTP (Simple Mail Transfer Protocol) server.
• The username and password if the Internet service provider SMTP server requires authorization.
• Whether transmitting of e-mail messages requires a secure connection (SSL) or not.
  
  Note: The SMTP server is used for sending e-mail messages.

If you do not know the SMTP server settings, contact the ISP technical support or browse the Web. Usually ISPs publish detailed instructions on how to set up e-mail for popular e-mail client applications such as Outlook. The instructions contain all the information you need to set up the SMTP server settings.

Step 1: In the Your ISP name box, type your Internet service provider name, and then click Google it!

Step 2: Your default browser opens the Google page with the list of results for the following search phrase: "How to set up Outlook for your Internet provider name?"

2.1 Study the first several links until you find the Internet service provider settings of the e-mail configuration.

2.2 On the ISP Detection Failed page, click Next.

Step 3: The Set up the SMTP Connection page appears.

3.1 Specify your Internet service provider SMTP server settings:

• In the SMTP server box, type the SMTP server address.
• Select the Secure connection (SSL) check box if secure connection is required.
• In the Port box, type or select the SMTP server port number.
• In the E-mail address box, check your e-mail address.
• Select the Requires authorization check box if the SMTP server requires authorization, and then, in the Username and Password boxes, type the username and password respectively.

3.2 Click Next.

Step 4: Wait while the E-mail Settings Validation progress page is being displayed.

Continue with Step 5 of Configuring E-mail for Known E-mail Providers.