What To Do If Connection Fails?

Brief

This section describes what to do if the wizard fails to connect to the mail server.

Details

If the wizard cannot connect to the mail server, during Step 4 of Configuring E-mail for Internet Service Providers, the Connection Failed page appears.



This error can occur if the Internet connection is not working properly, or the e-mail settings are incorrect.

Step 1: Check and, if necessary, restore the Internet connection, and then click Next.

Notes:

• You can check the Internet connection by creating a new chart in Marketscope.
  
• You can interrupt configuring the e-mail settings by clicking Exit, and then Next. The wizard closes, and no settings are saved. You can restart the wizard at any time.

Step 2: The Set up the SMTP Connection page appears.

2.1 Check and, if necessary, correct your e-mail address and the SMTP server settings.

2.2 If authorization is required, in the Password box, type the password again.

2.3 Click Next.

Step 3: Wait while the E-mail Settings Validation progress page is being displayed.

Step 4: Proceed in accordance with the instructions of the page that appears. It can be one of the following:

• The Test E-mail Message page indicates that the wizard has validated the e-mail settings. Continue with Step 5 of Configuring E-mail for Internet Service Providers.
• The Authentication Failed page indicates that the wizard cannot pass authentication on the mail server. To troubleshoot, see What To Do If Authentication Fails?
• The Connection Failed page indicates that the wizard still cannot connect to the SMTP server. To resolve the problem, check the e-mail settings again. Click Back and follow the instructions beginning with Step 2.